Effective Date: 7/9/2025
Last Updated: 7/9/2025
1. Introduction
Welcome to So Flow Pool Services LLC ("we," "us," "our," or "Company"). We are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our pool cleaning and maintenance services or visit our website.
2. Information We Collect
2.1 Personal Information
We collect personal information necessary to provide our pool services, including:
Contact Information:
Name and address of property owner or authorized contact
Phone number(s) for service coordination and emergency contact
Email address for service communications and billing
Property address where pool services are performed
Service-Related Information:
Pool specifications (size, type, equipment details)
Access information (gate codes, special instructions)
Service history and maintenance records
Water chemistry test results and treatment records
Equipment inspection notes and recommendations
Billing Information:
Payment method details (credit card, bank account information)
Billing address if different from service address
Payment history and account status
2.2 Automatically Collected Information
When you visit our website, we may automatically collect:
IP address and browser information
Website usage patterns and preferences
Device information and operating system
Cookies and similar tracking technologies
3. How We Use Your Information
3.1 Service Delivery
We use your information to:
Schedule and perform weekly pool cleaning services
Maintain accurate service records and chemical treatment logs
Communicate about service appointments, delays, or issues
Provide emergency response and customer support
Process billing and payment transactions
3.2 Business Operations
We may use your information to:
Improve our service quality and efficiency
Develop new services or enhance existing ones
Comply with legal and regulatory requirements
Maintain business records for tax and accounting purposes
Protect against fraud and unauthorized access
3.3 Communications
With your consent, we may use your contact information to:
Send service reminders and appointment confirmations
Provide seasonal maintenance tips and recommendations
Notify you of service area weather alerts or emergencies
Share information about additional services you may find valuable
4. Information Sharing and Disclosure
4.1 Service Providers
We may share your information with trusted third parties who assist in our business operations:
Payment processing companies for billing transactions
Software providers for scheduling and customer management
Insurance companies in case of claims or incidents
Professional services (accounting, legal) as needed for business operations
4.2 Legal Requirements
We may disclose your information when required by law or to:
Comply with legal processes, court orders, or government requests
Protect our rights, property, or safety, or that of our customers
Investigate potential violations of our terms of service
Respond to emergency situations involving public safety
4.3 Business Transfers
In the event of a business sale, merger, or transfer, customer information may be transferred as part of the business assets, subject to confidentiality requirements.
5. Data Security
5.1 Protection Measures
We implement appropriate security measures to protect your personal information:
Secure storage of physical and digital records
Limited access to customer information on a need-to-know basis
Regular training of employees on privacy and security practices
Secure payment processing through PCI-compliant systems
5.2 Data Retention
We retain your information only as long as necessary to:
Provide ongoing pool services
Comply with legal and regulatory requirements
Resolve disputes or enforce our agreements
Maintain business records for tax and accounting purposes
Generally, we retain customer information for the duration of our service relationship plus seven (7) years for business record purposes.
6. Your Rights and Choices
6.1 Access and Correction
You have the right to:
Request access to the personal information we maintain about you
Request correction of inaccurate or incomplete information
Update your contact preferences and communication settings
6.2 Communication Preferences
You may:
Opt out of marketing communications while continuing to receive service-related messages
Update your preferred communication methods (email, text, phone)
Request specific types of service notifications
6.3 Account Management
You may:
Request copies of your service history and records
Update billing information and payment methods
Modify access information and service instructions
7. Florida-Specific Privacy Considerations
7.1 Public Records
As a Florida business, certain business records may be subject to Florida's public records laws. We do not disclose customer personal information unless required by law.
7.2 Weather Emergency Communications
During hurricane season or severe weather events, we may use your contact information for emergency communications regarding your pool and property, even if you have opted out of general marketing communications.
8. Website and Digital Privacy
8.1 Cookies
Our website uses cookies to:
Remember your preferences and improve user experience
Analyze website traffic and usage patterns
Provide relevant content and service information
You can control cookie settings through your browser preferences.
8.2 Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of these external sites.
9. Children's Privacy
Our services are designed for property owners and adults. We do not knowingly collect personal information from children under 13 years of age.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify customers of material changes through:
Email notification to our customer base
Notice on our website
Information included with service communications
Continued use of our services after notice of changes constitutes acceptance of the updated policy.
11. Contact Information
For questions about this Privacy Policy, to exercise your privacy rights, or to report privacy concerns, please contact us:
So Flow Pool Services LLC
Email: [email protected]
Phone: 561-289-9690
Service Areas: Boca Raton, Delray Beach, Highland Beach, Ocean Ridge, Gulf Stream
Privacy Requests: For specific privacy-related requests (access, correction, deletion), please contact us using the information above. We will respond to your request within 30 days.
12. Effective Date
This Privacy Policy is effective as of the date listed above and supersedes all previous versions.
Copyright So Flow Pool Services LLC. 2026 - All Rights Reserved