Privacy Policy
So Flow Pool Services LLC
Effective Date: 7/9/2025
Last Updated: 7/9/2025
1. Introduction
Welcome to So Flow Pool Services LLC ("we," "us," "our," or "Company"). We are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our pool cleaning and maintenance services or visit our website.
2. Information We Collect
2.1 Personal Information
We collect personal information necessary to provide our pool services, including:
- Contact Information: Name and address of property owner or authorized contact, phone number(s) for service coordination and emergency contact, email address for service communications and billing, property address where pool services are performed.
- Service-Related Information: Pool specifications (size, type, equipment details), access information (gate codes, special instructions), service history and maintenance records, water chemistry test results and treatment records, equipment inspection notes and recommendations.
- Billing Information: Payment method details (credit card, bank account information), billing address if different from service address, payment history and account status.
2.2 Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address and browser information
- Website usage patterns and preferences
- Device information and operating system
- Cookies and similar tracking technologies
3. How We Use Your Information
3.1 Service Delivery
- Schedule and perform weekly pool cleaning services
- Maintain accurate service records and chemical treatment logs
- Communicate about service appointments, delays, or issues
- Provide emergency response and customer support
- Process billing and payment transactions
3.2 Business Operations
- Improve our service quality and efficiency
- Develop new services or enhance existing ones
- Comply with legal and regulatory requirements
- Maintain business records for tax and accounting purposes
- Protect against fraud and unauthorized access
3.3 Communications
- Send service reminders and appointment confirmations
- Provide seasonal maintenance tips and recommendations
- Notify you of service area weather alerts or emergencies
- Share information about additional services you may find valuable
4. Information Sharing and Disclosure
4.1 Service Providers
We may share your information with trusted third parties who assist in our business operations: payment processing companies, software providers, insurance companies, and professional services.
4.2 Legal Requirements
We may disclose your information when required by law or to comply with legal processes, protect our rights, investigate violations, or respond to emergencies.
4.3 Business Transfers
In the event of a business sale, merger, or transfer, customer information may be transferred as part of the business assets.
5. Data Security
We implement appropriate security measures to protect your personal information, including secure storage, limited access, regular training, and secure payment processing. We retain your information only as long as necessary to provide services, comply with laws, resolve disputes, and maintain business records (generally duration of service plus 7 years).
6. Your Rights and Choices
You have the right to request access to or correction of your personal information. You may opt out of marketing communications, update your preferences, request copies of your service history, and modify access instructions.
7. Florida-Specific Privacy Considerations
As a Florida business, certain business records may be subject to Florida's public records laws. We do not disclose customer personal information unless required by law. During emergencies (e.g., hurricanes), we may use your contact info for emergency communications regardless of marketing opt-outs.
8. Website and Digital Privacy
Our website uses cookies to remember preferences, analyze traffic, and provide relevant content. You can control cookie settings through your browser. We are not responsible for privacy practices of third-party linked sites.
9. Children's Privacy
Our services are designed for property owners and adults. We do not knowingly collect personal information from children under 13 years of age.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically. We will notify customers of material changes through email, website notices, or service communications.
11. Contact Information
So Flow Pool Services LLC
Email: soflowpoolservices1@gmail.com
Phone: 561-289-9690
Service Areas: Boca Raton, Delray Beach, Highland Beach, Ocean Ridge, Gulf Stream