Terms of Service

    So Flow Pool Services LLC

    Effective Date: 7/9/2025
    Last Updated: 7/9/2025

    1. Acceptance of Terms

    By engaging So Flow Pool Services LLC ("Company," "we," "us," or "our") for pool cleaning and maintenance services, you ("Customer," "you," or "your") agree to be bound by these Terms of Service. These terms constitute a legally binding agreement between you and So Flow Pool Services LLC.

    2. Services Provided

    2.1 Weekly Pool Cleaning Services Include:

    • Surface skimming and debris removal
    • Bottom vacuuming as needed
    • Wall and tile brushing
    • Emptying skimmer and pump baskets
    • Water chemistry testing and balancing
    • Chemical application and adjustments
    • Visual equipment inspection
    • Monthly filter cleaning (every 4 weeks)

    2.2 Service Areas

    East Delray Beach, East Boca Raton, Highland Beach, Ocean Ridge, and Gulf Stream, Florida.

    2.3 Service Schedule

    Service is provided 48 weeks per year (not 52 weeks), with 1 planned week off in May and 1 planned week off in November. Advance notice will be provided for planned service interruptions.

    2.4 Service Scope

    • We are a service company, not an advisory company
    • We clean pools weekly, add chemicals, and make suggestions
    • We are not responsible for all pool conditions or outcomes
    • Weekly photos and chemical readings are not included in standard service

    3. Pricing and Payment Terms

    3.1 Monthly Billing:

    • Service is billed monthly in advance
    • Payment is due before the 15th of each month
    • Late fee of $25 applies if payment is not received by due date
    • Credit card on file is preferred for automatic billing

    3.2 Additional Services:

    • Stabilizer Treatment: $85 (January and July) - $170/year total
    • Salt for Salt Pools: $15 per bag as needed
    • Salt Cell Cleaning: $85-95 every 3-6 months
    • Water Adding/Draining: $50-125 (30-minute maximum)
    • Quad Filter Cleaning: Extra charge beyond standard filter cleaning
    • Hurricane Cleanup: $50-250 depending on scope
    • Pressure Cleaning & Landscaping Cleanup: Additional service pricing

    3.3 Equipment Installation and Repair:

    • 50% down payment required
    • Remaining 50% due upon completion
    • Final invoice sent if service is cancelled to cover completed work

    3.4 Payment Terms & Price Changes:

    All payments are final. Annual or bi-annual payment discounts available upon request. Pricing is subject to change with 30-day written notice.

    4. Customer Responsibilities

    Property Access: Ensure clear, safe access to pool area during scheduled service times. Provide gate codes, keys, or other access methods as needed. Notify us immediately of any access changes.

    Equipment and Safety: Maintain pool equipment in working condition. Ensure adequate water levels for proper equipment operation. Remove any hazardous materials or obstructions from pool area.

    Communication: Report equipment problems or service concerns promptly. Provide current contact information for billing and service coordination.

    5. Service Limitations and Disclaimers

    We are a service company providing cleaning and basic maintenance. We do not guarantee specific water conditions or equipment performance. We are not responsible for existing equipment defects or failures. Until we obtain our CPC license for repairs, equipment repair recommendations will be provided, but repairs must be performed by licensed professionals. Service may be rescheduled due to severe weather conditions.

    6. Liability and Insurance

    Our liability is limited to the monthly service fee. We are not responsible for pre-existing pool or equipment conditions, or damage caused by equipment failure, acts of nature, or third parties. Customer assumes responsibility for maintaining adequate property insurance.

    7. Service Guarantee and Cancellation

    If you are not satisfied with our service, we will return within 24 hours to address your concerns at no additional charge. Month-to-month service with no long-term contracts required. Either party may cancel service with notice before the next scheduled service. We reserve the right to terminate service for non-payment, safety concerns, or breach of these terms.

    8. Dispute Resolution & Governing Law

    These terms are governed by the laws of the State of Florida. Any disputes will be resolved in the appropriate courts of Palm Beach County, Florida. Both parties agree to attempt resolution through good faith negotiation before pursuing legal action.

    9. Florida-Specific Compliance

    So Flow Pool Services LLC operates in compliance with all Florida Department of Business and Professional Regulation requirements for pool service companies. All chemical handling and application is performed in accordance with Florida Department of Health regulations and manufacturer specifications.

    Contact Information

    So Flow Pool Services LLC
    Email: soflowpoolservices1@gmail.com
    Phone: 561-289-9690
    Service Areas: Boca Raton, Delray Beach, Highland Beach, Ocean Ridge, Gulf Stream